BAKHABAR KISSAN (PVT.) LIMITED

This Privacy Policy describes how BAKHABAR KISSAN (PVT.) LIMITED, a company incorporated under the laws of the Islamic Republic of Pakistan ("BaKhabar Kissan," "Company," "we," "our," or "us"), collects, uses, stores, discloses, and protects your information when you access, subscribe to, or use our websites, mobile applications, SMS services, digital platforms, and related services (collectively, the "Platforms").

By accessing or using our Platforms, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Mobile phone number (MSISDN)
• Network operator information (Jazz, Ufone, Zong)
• Subscription status and service history
• Billing and charging information
• Name (if voluntarily provided)
• Any information you provide through forms, SMS, or customer support

1.2 Technical & Usage Information

• Device type and model
• Operating system
• IP address
• Browser type
• Platform usage activity
• Date and time of access
• Interaction logs

1.3 Automatically Collected Information

When you use our Platforms, certain information may be collected automatically through cookies, server logs, or analytics tools.

2. How We Use Your Information

We use collected information for the following purposes:

• To provide and manage subscription services
• To activate, renew, or deactivate subscriptions
• To process billing and charging
• To send confirmations, alerts, and service-related messages
• To improve content, services, and user experience
• To respond to inquiries and provide customer support
• To comply with legal and regulatory obligations
• To prevent fraud, misuse, or unauthorized access

We do not sell your personal information to third parties.

3. Subscription & Charging Data

For prepaid users, subscription charges are deducted from your mobile balance. For postpaid users, charges are included in your monthly bill, subject to operator policies.

We may receive charging confirmations and subscription data from telecom operators strictly for service provisioning, reconciliation, and compliance purposes.

4. Information Sharing & Disclosure

We may share your information only in the following circumstances:

4.1 Telecom Operators

With Jazz, Ufone, and Zong for subscription activation, billing, and regulatory compliance.

4.2 Service Providers

With trusted third-party service providers who assist in:

• SMS gateway services
• Hosting and infrastructure
• Analytics and technical support

Such third parties are contractually obligated to maintain confidentiality and data protection standards.

4.3 Legal Requirements

We may disclose information:

• To comply with applicable laws, regulations, or court orders
• In response to lawful governmental or regulatory requests
• To protect our legal rights or prevent fraud

5. Data Security

BaKhabar Kissan implements reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system is completely secure. You acknowledge that transmission of data over the internet carries inherent risks.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide subscription services
• Fulfill billing and reconciliation requirements
• Comply with legal, regulatory, and audit obligations

Upon termination of your subscription, data may be retained for regulatory and record-keeping purposes as required under applicable laws.

7. Cookies & Tracking Technologies

Our websites or digital platforms may use cookies or similar technologies to:

• Enhance user experience
• Analyze usage patterns
• Improve service performance

You may disable cookies through your browser settings; however, certain features may not function properly.

8. User Responsibilities

You are responsible for:

• Ensuring the confidentiality of your device and SIM
• Not sharing sensitive information publicly
• Promptly unsubscribing if you no longer wish to use the service

BaKhabar Kissan will never request passwords, PINs, OTPs, or sensitive financial information via SMS, email, or social media.

9. Third-Party Links

Our Platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of such external platforms. Users are encouraged to review third-party privacy policies separately.

10. Children's Privacy

Our Platforms are not directed toward children under the age of 13. We do not knowingly collect personal information from minors without appropriate consent.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of data (subject to regulatory retention requirements)
• Withdraw consent by unsubscribing from the service

To exercise these rights, you may contact us using the details below.

12. Unsubscription & Withdrawal of Consent

You may unsubscribe from the BKK Service at any time through the prescribed opt-out mechanism communicated at the time of subscription.

Upon successful unsubscription, recurring charges will cease in accordance with operator processing timelines.

13. Policy Updates

BaKhabar Kissan reserves the right to update this Privacy Policy at any time. Any changes will be effective upon publication on the Platform.

Continued use of the Platforms after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.